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1. General Statements

 

1.1 This is the Privacy Policy for Prayible, but we'll refer to ourselves as "Prayible," or "the Company," or use "we/us/our" pronouns.

1.2 We have a Privacy Policy for a few reasons. First, it's required by law. Second, and more importantly, we want you to understand how we use data so you can make an informed decision about how you share with us, what you share with us, and how we use your information. Finally, our Privacy Policy sets internal rules for how we use data and it holds us accountable: if we don't tell you what we're doing here, in the Privacy Policy, we won't do it at all unless we specifically obtain your permission.

1.3 We want this Privacy Policy to be understandable on its own, but there are concepts, terms, and phrases that have specialized meaning because they come directly from privacy laws. You can look at the "Further Reading" section to get a clearer idea of what these terms mean.

1.4 We operate in more than one country and specific laws in many places require that specific things are included within a privacy policy. We believe that including all these requirements throughout a privacy policy makes it harder for normal people to read. As such, we made the decision to write this Privacy Policy in the clearest way that we can and included the specific international legal requirements in the "International Rights" section at the end of this Privacy Policy.

 

2. Information About Prayible and this Privacy Policy

 

2.1 This Privacy Policy outlines how Prayible collects and processes your personal data through your use of Prayible's website, app, or any other services sponsored or controlled by Prayible. In other words, if we're collecting personal data in any form, this Privacy Policy applies.

2.2 Along those lines, Prayible is the "Controller" of the personal data it collects, which means we are the entity that decides how to collect, process, and use the personal data.

2.3 We'll provide links to this Privacy Policy wherever we can -- on our websites, in the app, or anywhere else we collect data. You should read this Privacy Policy, think about it, ask questions, and decide if you're comfortable with it. Also read our Terms and Conditions, which control how we provide our services, and any other notices or policies we post, so that you can make an informed decision about interacting with us.

2.4 When we make a change to this Privacy Policy, we'll post a notice for you to review. This Privacy Policy was last changed on November 15, 2024.

 

3. What Data Are We Collecting About You?

 

3.1 Not all data is "personal data" under the law, but a lot of it is, and more than you might think. Because we operate in more than one country, we've taken the approach that the broadest definition of personal data is best, because it allows us to explain what we collect more simply. And so, for Prayible's purposes, personal data is:

Any information that can, either alone or with other information, be used to identify an actual human person or their household.

3.2 These are the categories of personal data that we collect:

  • "Basic Data" means your name, your email address, your physical address, your phone number, your gender identification, and your verified age. Basic Data is collected only if you elect to provide it to Prayible in the course of using the Prayible website or app. You may be required to provide Basic Data to use some of Prayible's services, such as booking prayer services or creating a guide profile.

  • "Faith Data" means information related to your religious or spiritual preferences, practices, and beliefs that you choose to share with us. This includes your preferred faith traditions, prayer preferences, and any faith-related information you provide when booking or offering prayer services. Faith Data is collected only when you voluntarily provide it, and we treat this as sensitive personal information with additional protections.

  • "Profile Data" means the detailed information you've set up and shared with us as either a user seeking prayer services or as a guide offering them. Your profile data includes your account ID, password, activity while logged in (including bookings, reviews, ratings, notes, and feedback), and any other information you choose to share in your profile. Profile Data is collected only if you elect to provide it to Prayible.

  • "Payment Data" means credit card or payment information processed through our payment providers (Apple, Google, or Stripe) when you make or receive payments for prayer services. We do not store your payment information directly - it is handled entirely by our payment processors.

  • "Technical Data" means any information we collect as we operate our websites and apps, like your IP address when you connect to our websites, your mobile device identifier, what browser you used to access our site and what operating system you're using, the movement of your mouse on the screen (mouse hovers and clicks), and the length of time you spend on our website or app.

  • "Usage Data" means information about how you use our services, including which prayer services you book or offer, your participation in prayer sessions, and your interactions with other users through the platform.

  • "Communication Data" means any messages, feedback, or other communications between users and guides, as well as any communications with our customer support team.

  • "Video Data" means any audio, video, or audio-visual content created during virtual prayer sessions, including live video and audio streams, technical information about the video call (duration, quality, participants), and chat messages or other interactions that occur during video sessions. Video Data is collected only during virtual prayer sessions and is processed through secure video service providers to facilitate live connections between users and guides.

3.3 As explained below, we may combine different kinds of personal data in the performance of our services. We'll also sometimes combine the personal data you've given us with non-personal data. If the combined data can identify you, we'll treat it like personal information, even though some parts of the combined data can't identify you.

3.4 Unless you've provided us with informed consent, we will not solicit any sensitive categories of personal data about you beyond Faith Data. This includes details about your race or ethnicity, political opinions, trade union membership, information about your health and genetic and biometric data, or information about criminal convictions or offenses.

 

4. How We Collect Personal Data

 

We collect personal data in a variety of ways, depending on how you interact with us, including:

4.1 Direct interactions. You may give us your Basic, Faith, Profile, Payment, Usage, Communication, or Video Data by interacting with us, as when you:

  • create an account on our platform;

  • register as a prayer guide;

  • book or provide prayer services;

  • participate in virtual prayer sessions;

  • make or receive payments for services;

  • communicate with other users or guides;

  • contact customer support;

  • sign up to receive information from us;

  • provide feedback or reviews; or

  • apply for a position with us.

4.2 Through automated technologies or interactions. As you interact with our website or app, we automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. Please see our cookie policy for further details.

4.3 From third parties. We may receive personal data about you from various third parties, including:

  • Our payment processors (Stripe, Apple, Google) when you make or receive payments

  • Our video service providers when you participate in virtual prayer sessions

  • Our technical service providers who help us operate our platform

  • Our hosting and security providers who help keep our services safe

 

5. Why (and How) We Use Personal Data

 

5.1 We will only use your personal data when we have a lawful justification for doing so. In some situations, the only lawful justification for using your personal data is when you provide us with your consent. If you ever give us your consent to use your personal data, don't worry - you can change your mind and withdraw your consent at any time.

5.2 The following list sets out how we use personal data, and the lawful basis for doing so:

  • Providing our core services. We need Basic Data, Faith Data, Profile Data, and Payment Data to connect users with guides, facilitate prayer services, and process payments. We need this information to fulfill our contract with you, and so collecting this data is necessary to provide our services.

  • Enabling virtual prayer sessions. We use Video Data and Technical Data to facilitate online prayer sessions between users and guides. We need this information to fulfill our contract with you and provide the services you've requested.

  • Supporting our community. We use Communication Data to enable interactions between users and guides, maintain community standards, and provide customer support. We have a legitimate interest in maintaining a safe and supportive prayer community.

  • Processing payments. We use Payment Data to process payments between users and guides through our payment providers. We need this information to fulfill our contract with you and facilitate payments for services.

  • Improving our services. We use Technical Data and Usage Data to analyze how people use our platform, identify areas for improvement, and enhance the user experience. We have a legitimate interest in making our services better.

  • Maintaining security. We'll use Technical Data and Usage Data to keep our platform secure, prevent fraud, and protect our users. We have a legitimate interest in protecting our community and services.

5.3 We will only keep your personal data for as long as necessary under the circumstances in which we collected it, including our obligation to hold onto it for legal, regulatory, or accounting purposes. If we are able to make data completely anonymous (that is, it can't be used to identify you), we may keep that data indefinitely for statistical or analytic purposes.

 

6. Data Security

 

6.1 We work hard to keep your data (and ours) safe. We use a variety of tools -- technological, administrative, and physical -- to keep data secure. These safeguards are designed to ensure that whatever personal data we keep is protected against unlawful access or use. Despite our best efforts, however, no security measures are completely impenetrable. We pay special attention to protecting Faith Data, treating it with additional security measures appropriate to sensitive personal information.

6.2 We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

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7. Data Disclosure

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7.1 Sometimes, we will share your personal data with:

  • Service providers. We use outside vendors and service providers to enable our company to function. The kinds of third parties we share your data with are: â—¦ Hosting and technology providers (like Crowdbotics and Heroku) who help us operate our platform â—¦ Payment processors (Stripe, Apple, Google) who handle financial transactions â—¦ Video service providers who enable virtual prayer sessions â—¦ Customer support personnel who help with user questions and issues â—¦ Analytics providers who help us understand how our service is used

  • Other users. To provide our services, we need to share some of your data with other users of the platform: â—¦ If you're a user seeking prayer services, guides will see your Basic Data and Faith Data related to your service request â—¦ If you're a guide offering services, users will see your profile information and faith-related offerings â—¦ During video sessions, participants will see your Video Data

  • Regulators. If we are subject to an audit, review, or other inquiry by a properly constituted regulatory agency, they may require us to share the data we have, including personal data.

  • Legal demands. We have to comply with lawful subpoenas or investigative demands from courts and law enforcement agencies. We want to be really transparent on this point: if law enforcement (or anyone else with a valid subpoena) follows the correct legal process and demands information from Prayible, we have to share that information.

7.2 We share your personal data with third parties only to enable us to fulfill our contract with you, because you have consented to it, or because it's necessary for a legal or regulatory requirement. None of these third parties are allowed to use your personal data in any way that is different from the reasons we outline here.

 

8. Marketing our Services

 

8.1 We may use your Basic Data and Usage Data to send you information about services we think you might like, new features, or other updates about Prayible. The most important part in all of this: you have absolute control over how, and if, we market to you. You can always decide how much information you share and how we contact you when it comes to marketing.

8.2 Opting out You can ask us to stop sending you marketing messages at any time by:

  • Following the opt-out links on any marketing message sent to you

  • Contacting us at any time

Where you opt out of receiving marketing messages, this will not apply to necessary service communications about your account or prayer services.

 

9. Your Rights

 

9.1 When you provide us with personal data, you have rights about how we use it, and why. Although the laws are sometimes different based on your location, generally speaking, no matter where you are, you have the right to:

  • Request access to your personal data

  • Request correction of your personal data

  • Request erasure of your personal data

  • Object to processing of your personal data

  • Request restriction of processing your personal data

  • Request transfer of your personal data

  • Withdraw consent

These rights may vary depending on where you live, but we'll always provide the highest level of data rights protection available under applicable law.

9.2 No fee usually required You don't have to pay a fee to exercise these rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

9.3 What we may need from you We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

9.4 Time limit to respond We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

 

10. International Transfers

 

10.1 We are based in the United States and will transfer data from other parts of the world as outlined in this Privacy Policy.

10.2 Whenever we transfer your personal data internationally, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data

  • Where we use certain service providers, we may use specific contracts approved for data transfers

10.3 Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of your country.

 

11. Cookies

 

11.1 Cookies are small files that track your activity online. Some of them are purely functional (they allow websites to load faster) and some of them are for marketing (tracking how you interact with websites). We use cookies for both purposes, but you can read more about cookies (and how to block them) in our cookie policy.

11.2 You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our service may become inaccessible or not function properly.

 

12. Children's Privacy

 

12.1 Our services are not intended for children under 13 years of age, and we do not knowingly collect personal data from children under 13. If we learn we have collected or received personal data from a child under 13 without verification of parental consent, we will delete that information.

12.2 If you believe we might have any information from or about a child under 13, please contact us immediately.

 

13. Changes to this Privacy Policy

 

13.1 We may update this Privacy Policy from time to time. When we do, we'll let you know by:

  • Posting the updated Privacy Policy on our website

  • Updating the "last updated" date at the top of this Privacy Policy

  • Providing you with a notice through the app or by email

13.2 Your continued use of our services after we make changes is deemed acceptance of those changes, so please check the Privacy Policy periodically for updates.

 

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

By email: [hello@prayible.com] By mail: [Fawn Creek Drive, Tampa, Florida 33626 USA]

 

15. Further Reading

Privacy rights are complicated. We want you to be able to make informed choices about how and why you share your data with us. Here are some helpful links to important guidance:

 

16. State-Specific Privacy Rights

 

While we aim to provide everyone with robust privacy protections regardless of where they live, certain states have specific privacy rights for their residents. Rather than outline each state's specific requirements, we commit to honoring the highest standard of privacy rights available under U.S. law for all our users. If you have specific questions about your state's privacy rights, please contact us.

Do Not Track: Your browser may offer you a "Do Not Track" option, which allows you to signal to operators of websites and web applications and services that you do not wish such operators to track certain of your online activities over time and across different websites. Our Services do not support Do Not Track requests at this time.

If you are a California customer, you have the following rights:

16.1 Shine the Light Law You have the right to receive, once per year, free of charge:

  1. The identity of any third party company to which we have disclosed your personal information for that company's own direct marketing purpose

  2. A description of the categories of personal information disclosed

To request this information, please contact us at hello@prayible.com or the mailing address listed in the "Contact Us" section. Requests must include "California Privacy Rights Request" in the first line of the description and include your name, street address, city, state, and ZIP code.

16.2 California Consumer Privacy Act (CCPA) If you are a California resident, you have these additional rights:

  • Right to Know: You can request information about: 

    • Categories of personal information we collect, use, and disclose

    • Specific pieces of personal information we have about you

    • Our data collection and sharing practices

  • Right to Delete: You can request deletion of your personal information, subject to certain exceptions for legal compliance or legitimate business purposes

  • Right to Correct: You can request that we correct inaccurate personal information we maintain about you

  • Right to Opt-Out: While we do not sell personal information for monetary consideration, California law may consider some of our data sharing practices as "sales" or "sharing." You have the right to opt out of such practices.

16.3 Non-Discrimination We will not discriminate against you for exercising any of your CCPA rights. We won't:

  • Deny you services

  • Charge you different prices or rates

  • Provide you with a different level or quality of services

  • Suggest that you may receive different prices or rates for services

16.4 Exercising Your California Rights You or your authorized agent can exercise your California privacy rights by:

  • Emailing us at hello@prayible.com

  • Submitting a request through our website

  • Writing to us at our mailing address

We will verify your identity before fulfilling your request. If we cannot verify your identity, we will deny the request and explain why.

 

17. Modifications

Prayible may update this Privacy Policy at any time by publishing an updated version here.

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Privacy Policy

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